Recant the recant

Well, we knew it was too good to be true.

On Friday night we drove to GF. Prior to graduation we stopped there to purchase a dog kennel. Though we are Lowe's diehards through and through, we couldn't find one there that we liked, so we went to Menards. They had a nice pannel style dog kennel. The only catch was that the black pannel kennel was roughly $90 per pannel whereas the plain style was only $50. Since we needed a total of eight pannels, our decision was easy.

So we marched up to the counter, but we were informed that they didn't have any of the pannels in stock. They had to order them and they'd give us a call when they were in.

So they gave us our little receipt and we were on our way back home.

After graduation, we called Menards, just to check. Unfortunately, they had neither a record of us nor our order. Moreover, the worker said - upon checking into things - that they actually had several pannels in stock.

So on Friday we were thinking of heading up to GF to pick up the kennel pannels and do some other shopping. We called Menards yet again, just to double check.

"We have 13 pannels in stock," the worker said. And away we went.

Unfortunately, as I pulled Casey's pickup around to the back to pick up the pannels, they screwed up. They had ten gates and three pannels. That was their total. It would have been nice had they informed us of that before we filled Casey's truck full of a $2.50 gallon gas and drove 50 miles (one way).

If I would have been thinking, I would have just loaded up the more expensive black pannels and been on my way (of course, they had a plethora of those in stock). The security guy would never have caught it.

However, we complained and the worker said he would personally look into it, but we're stuck waiting for the order to come in.

Now Kristie has worked in customer service long enough to know that it would have done no good to take our frustration out on the service workers for the mistake was not their fault.

So much for customer service!